Refunds & Returns Policy


If you have questions about a particular piece before purchasing, please email us and we will answer any questions you may have
Here at Lena Cohen Jewellery, we want you to be delighted with your order. If you are not 100% satisfied we will gladly accept returns and exchanges accompanied by the original receipt and box for a full refund for up to 30 days after original purchase. Please keep in mind that you have 30 days from the date of payment for the item on our website. This means that you should allow time to make a return request and receive confirmation from us. Approved returns will be credited to the original form of payment 5 to 10 business days after receiving the returned package.


Return Instructions

  • Have your order number from your Shipping Confirmation email ready. If you do not have your Shipping Confirmation email, the number can also be found in your printed invoice.
  • To request a return, please email us
  • Please indicate the item(s) condition and reason for your return.
  • You will receive emails to update you on the status of your return request.
  • Once the request is accepted, simply pack and send the items to our retun address.
Customers are responsible for all return shipping costs unless the item is damaged or we made a mistake. We are not responsible for lost or damaged parcels and we cannot issue a refund if your order is lost or damaged when it is being returned to us, therefore we recommend shipping all items through an insured and trackable method of shipping. We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered. We do not offer a return for items that are made to order or on sale.



Return postage fees, customs and other international taxes are fully covered by the customer.

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